Mirion Storefront: Frequently Asked Questions
Products
What products are currently available on the Storefront?
The Mirion Storefront offers a variety of Health Physics products, along with product accessories and spare parts. The list of available products will continue to grow as the platform evolves.
Shipping and Delivery
What countries do you ship to?
The Mirion Storefront currently only ships to customers within the United States. If you have a need outside of this region, please reach out to [email protected] and we’ll put you [JL1] the right team.
When will the Storefront ship outside the United States?
While timelines aren’t currently available, we hope to make wider shipping available soon[JL2] .
What shipping options are available?
We ship orders through FedEx, unless you prefer to use your own shipping account. To ship using your own shipping account, please contact [email protected].
Can I choose to ship my order using my company’s shipping account?
Yes! To ship using your own shipping account, please select that option at checkout.
How much does shipping cost?
Shipping costs will vary, as it is calculated by the total weight of your order.
How long will it take to receive my order?
Shipping times will vary depending on product availability. You can find an estimate of product shipping times on each individual product page.
Do you offer international shipping?
The Mirion Storefront is currently only set up to accept orders that ship within the United States. To place an order for shipping internationally, contact your account manager or email [email protected] to get started.
How do I change my shipping address?
To add a shipping address to your account, or change what’s on file, email [email protected] to get started.
How can I track my order?
Once your order ships, you will receive an email containing the tracking information. Alternatively, visit your Orders page to check the status of your order. Once shipped, this page will contain tracking information.
Can I change or cancel my order after it's been placed?
To make a change once your order has been placed, contact [email protected].
Payments
What payment methods do you accept?
We accept payments by credit card or purchase order. When placing an order using a purchase order, please confirm that the details in the purchase order (product names, specifications, and cost) are identical to what you see in the cart.
Promotions and Discounts
If my company has special pricing, does the Storefront show that price?
Yes. By logging in, you see the unique price we offer to your organization. This is applied automatically and does not require a coupon code.
Are volume discounts available?
Yes! Some products offer discounts when purchased in bulk. View the specific product page in question for more details, or reach out to [email protected] to inquire about something specific.
Returns
What should I do if I receive a defective or incorrect item?
Please reach out to us right away so we can fix the problem. Email [email protected].
What is your return policy?
Our return policies vary depending on the product and circumstance. If you have any issues with your order, or receive an item that is damaged or defective, we will do everything we can to make it right. Please reach out to [email protected] to get started.
How do I return an item?
To start a return, please contact your account manager or [email protected].
Do you offer product warranties?
Most Mirion products have a one-year warranty. To inquire about your specific item, contact your account manager or email [email protected].
General Information
How can I contact customer service?
We’re here to help! Contact [email protected] to get started.
Do you have a physical store location?
While we don’t have a physical store location today, we understand that it can be helpful to see our solutions in person. We can set up a site visit! Contact [email protected] to get started. Alternatively, join us for our next users’ conference, Mirion Connect. Visit mirionconnect.com for details.
Where are you located?
Mirion is a global company, with headquarters in Atlanta, Georgia. Today, the Mirion Storefront only ships within the United States.
How can I leave a review for a product?
While our website doesn’t support reviews today, we would love to hear what you think. Send your review to [email protected].
Technical Issues
What should I do if I'm having trouble with the website?
Contact [email protected] and describe the issue you’re experiencing. If you can, let us know what web browser you’re using (Edge, Chrome, etc.) and the exact wording of any error message you see.
How can I update my account information?
To update your account information, contact [email protected].