Ensuring Equipment Excellence through Proactive Maintenance & Calibration

From the outset, Mirion teams collaborate with you to install and calibrate your equipment and software and support repair and spare parts to help maintain peak performance with minimal downtime.

People analyzing water services calibration

Redefining Full-Scale Customer Service

We prioritize proactive maintenance and calibration through tailored services. As an extension of your team, we deliver ongoing operational excellence including compliance documentation support, helping ensure reliability and peak efficiency.

“The support and service provided to our laboratory by a Field Support Engineer was excellent. The engineer gave a clear and concise explanation of the issue and how to resolve it. They were very proactive in providing the proper solution, which allowed us to get back to operations swiftly.”

Workers in hard hats services calibration

Proactive, Relationship-Oriented Service

Explore comprehensive maintenance and calibration programs that transcend quick fixes to prevent issues before they arise. Our Customer Support Agreement, central to this approach, provides a customer-centric program that includes installed equipment support, mission-critical activities, and consulting services.

Man signing documents services calibration

Expertise & Innovation

With a team of 300+ scientists and engineers, we bring unparalleled expertise to maintain and calibrate your equipment to the highest standards. Our services are conducted in compliance with relevant standards, ensuring reliability and precision.

Proactive Maintenance for Seamless Operations

Our in-house maintenance services, whole-body calibrations, and extended warranties keep your systems in peak condition. This proactive approach is designed to identify potential issues before they become major problems, ensuring your operations run smoothly and efficiently.

Factory & On-site Calibration

Complete calibration services use a variety of phantoms and sources (including fissile material) for Whole Body Counting, Gamma Spectroscopy, Waste Assay, Gross Alpha/Beta Counters, Contamination Monitors, and more.

B4NIST-traceable sources and models; industry-standard phantoms for in-vivo calibrations
Full calibration documentation package for future reference and compliance
Calibrations conducted according to relevant consensus standards (e.g., ANSI, ASTM, ISO, IEC)

Our specialists manage all aspects of the work, from preparation of risk assessments/method statements to final report preparation and documentation assistance. Some Mirion facilities also provide dose calibration capabilities for additional testing and calibration of health physics and neutron instrumentation.

Support Contracts and Warranties

The Mirion Technologies Customer Support Agreement (CSA) provides a range of plans tailored to your unique need — including installed equipment and software support, monitoring and preparing for mission critical activities, and consulting, training, and other professional services. Let us work with you to design the optimal combination of support elements.

Introductory Customer Support Agreement
For new product acquisitions only, the iCSA provides essential services like installation and familiarization, plus State of Health verifications and many benefits of the On-Site CSA support functions.
Extended Warranty CSA
Our simplest form of support, the Extended Warranty CSA offers return-to-factory repairs for our full line of products.
Site Customer Support Agreement
The Site CSA provides the personnel and parts necessary for on-site preventative maintenance, troubleshooting, and repair, supplemented by return-to-factory repairs if needed.

Avoid Downtime and Unexpected Costs with Spare Parts Service

Unexpected mechanical breakdowns can lead to significant equipment downtime and delays. The purchasing and approval processes for replacement parts can cause further lags and unforeseen expenses.

Spare Parts Services help you avoid these issues by ensuring you have the parts you need, when you need them. Choose to keep spares on-site or have them quickly shipped from us, allowing you to maintain and repair your systems without delay.