Services

Instructions (hardware and software)

The briefing is normally carried out as part of a new installation. However, it can also contribute significantly to the efficiency of the new staff when changing operating personnel. How often information about the handling of a system is lost when the trained operator is assigned to other tasks.

Courses (hardware and software)

Training courses help the new user to reduce the training time by giving them an overview of the functions and Communicate how a system or software works and thus lead to a better understanding of the system functions. The training enables the experienced user to stay up to date with the latest technology and, for example, to experience software innovations first hand.
Courses can be carried out either at the customer's premises or in our company. The course content can also be designed specifically according to your wishes and interests. Detailed and practical course documentation enables the participant to look up what they have learned at a later date. A system is only as good as the operator can use it.

Mirion and Nuclear Data products, DEC (now HP) and PC systems, networks

Installations

If you purchase a new system or new components for an existing system, an installation carried out by our trained service staff is the best way to reliably put your system into operation as quickly as possible.

Project Management

We offer project management for new, extensive systems. On the one hand, this enables smooth order processing and, on the other hand, customer-specific quality planning in which all requirements are taken into account.

Checks / Functional tests

An annual inspection, which is billed based on the effort required, gives you the security you need to operate your system. Any errors that occur can either be corrected immediately on site or a repair can be initiated.

Preventive Maintenance

We offer preventive maintenance for systems that are not under a maintenance contract. The costs incurred will be billed immediately. On the one hand, this enables our customers to plan short-term decommissioning and, on the other hand, to have the certainty that their system is fully functional and works reliably. Preventive maintenance includes, for example: filter cleaning, checking the fans, cleaning the preamplifiers and high-voltage supplies, checking the power supplies, and cleaning the board contacts.

Repairs

Thanks to our service organization in Germany, Europe and the USA, we are able to carry out all repairs on our devices. Repairs in-house or at customers' sites are carried out by our trained engineers. Detector repairs and conversions, if not possible on site or in-house, are carried out in our European detector production facility in Belgium.

Maintenance Contracts

Our maintenance contract customers are served with the highest priority. If you operate a time- or cost-critical system, a maintenance contract is the best way to keep downtime and costs as low as possible. Periodic preventative maintenance with a check of your system allows you to plan ahead and minimize downtime. With our basic contract we guarantee a response time of 48 hours after receipt of the error message. Other response times are contractually agreed. There are no additional costs for you. All repair work, travel costs and the required spare parts are included in the contract. In the case of special systems, we take care of the spare parts inventory of logistically critical components in order to ensure the fastest possible repair if necessary. Unlimited telephone support is included in the contract.

Thanks to our close cooperation with other companies, we can also offer maintenance contracts for DEC components, your PC or other third-party components. We - as your Mirion partner - take care of the functionality of your entire system.

Spare Parts Inventory

We store most of the standard components used by you, our customer, in Germany and in our European headquarters in Belgium. If a part is not available at the moment, we can usually procure a replacement in the USA in a very short time.

Hotline

Our hotline is available to all customers. For customers without a maintenance contract, a charge may be made based on effort.

Detector Conversions

We can turn your old detector into a NEW detector or install the crystal into a different detector configuration. Your advantages include the installation of the latest Mirion technology and a one-year warranty on the NEW detector. A particularly interesting offer is that we can also convert non-Mirion detectors into a Mirion detector with the desired configuration.

Mirion and Nuclear Data Products, DEC and PC systems, networks

Installations

We offer installations of all software products required to operate simple and complex systems. Connecting various network components to existing networks can be a lengthy process. We have experience with most network environments such as DECNET, WindowsNT, Windows95, LAN and NOVELL.

Programming

Some customer-specific applications cannot be implemented without programming services. We are able to fulfill special customer requests on PC and VAX or AXP platforms. Almost everything can be programmed, from menu controls to interfaces to the outside world.

Software Maintenance

Software maintenance is an important part of the optimal operation of your system. We optimize your operating system and your system configuration and thus increase system reliability and performance. Backups are also carried out for system security.

Updates

Mirion offers updates for current software products that contain updates, extensions and modifications to older versions. Depending on the product, one or two updates are available per year. The updates also include the latest documentation such as manuals and change notes.

Software Support Contracts

The maintenance contracts we offer for software products usually include all software and documentation updates, notification of critical software problems, software maintenance, introduction to innovations, hotline and unlimited software troubleshooting. All this with a guaranteed response time of 48 hours or another contractually agreed period. We offer a check for application software programmed by us, which takes place after the basic software has been updated. In the event that the customer's operating system is also included in the maintenance contract, this will be included in the check.
For customers who allow a modem connection, Mirion will provide a modem in order to be able to carry out the software support even faster. The contracts can include all services or only contain certain, selected components, depending on the customer's wishes.

Hotline

Some software problems can be solved over the phone; our software specialists are happy to help. If you do not have a maintenance contract, you may be charged for our expenses.

Our calibration service helps you get the most out of your system. We are specialists in alpha and gamma spectroscopy systems and the various applications (waste measurements, whole body counters, and neutron measuring systems).

Even if you have staff shortages, we won't let you down. We provide you with an expert in alpha and gamma spectroscopy to operate your system. This saves costs for additional staff and training.

If you only need an alpha or gamma spectroscopy system for a specific task that is limited in time, renting it is a good solution for you. In the case of a mobile system, you would simply no longer have to spend many years planning a new building.

We can even supply you with the operator. The system also comes with a full maintenance contract and documented calibration. A quality assurance plan can be created that is tailored to your requirements. The printed reports can be adapted to your circumstances. Special applications such as waste measurements are a good example of a cost-effective variant.

Leasing is a financing option that is widespread today. Why not purchase your new system this way?
You could lease a system with a full maintenance contract, eliminating all additional costs and enjoying the benefits of a maintenance contract.