Clinical Application Physicist

The Clinical Application Physicist provides clinical support and product training to customers in hospitals and cancer centers throughout the EMEA region.

Key Areas of Responsibility:

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
• Resolves customer concerns raised during operation, maintenance, product application or compatibility matters
• Performs daily customer-centric activities demonstrating expert technical product knowledge with interpersonal skills
• Provides high performance customer support during on-site installation, training, PMI’s as well as overseeing any necessary diagnoses, troubleshooting of systems
• Serves as company liaison with customer on administrative and technical matters for assigned projects
• Collaborate with clinical physicists to provide customized high-level technical training when required
• Identify customer needs and determines internal resources needed for resolution
• Position requires a wide range of skills including mechanical, electrical, networking, software, and/or physics process areas.
• Provide product feedback and work with global peers to align on best practice and processes
• Attend conferences and trade shows as needed
• Perform other related duties as assigned or requested occasionally

Knowledge, Skills and Abilities:

• BSc. or MSc. in Medical Physics, Dosimetry, or related discipline
• Clinical experience in Radiation Therapy is an advantage.
• Technical training/education/support experience in a professional or academic environment is an advantage
• Excellent written and verbal communication skills. Strong presentation skills (ability to effectively talk to a group via phone/remote meetings/face-to-face)
• German and English language skills are required
• Strong technical aptitude, experience of web-based applications, comfortable with learning technologies and industry standards
• Self-motivated, organized and detail oriented, and possess strong time management skills.
• Able to manage many work streams simultaneously.
• Willingness to travel up to 60%

Qualification:

Education:

• Required: Bachelors in Medical Physics or related field.
• Preferred: Masters in Medical Physics or related field.

Experience

• Required: 1 to 5+ years of experience in related field