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Capintec Support

From phone and email support to on-site training and installation, our expert team is dedicated to providing you with the highest quality of assistance. 

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Support team

Other Ways to Connect

Domestic or International Calls:
(201) 825-9500 or (800) 631-3826
Option 3, then Option 1 for
Capintec or Biodex Nuclear Medicine Support

Email
[email protected]
A Case number will be created once the email is received.
Please allow up to 24 hours for a response.

Address
7 Vreeland Road, Florham Park, NJ 07932

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DIY Videos

How to Unpack the Captus 4000e video thumbnail

How to Unpack the Captus 4000e

In this Do-It-Yourself video we will show how the system should be unpacked, removing the clear wrap and the boxes from below the stand. Please note any external damage to the external shipping container.
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In this Do-It-Yourself video we will show how the system should be unpacked, removing the clear wrap and the boxes from below the stand. Please note any external damage to the external shipping container.
Watch Video Play
Full Assembly of the Captus 4000e video thumbnail

Full Assembly of the Captus 4000e

In this Do-It-Yourself video we will show you from start to finish how to assemble the Captus 4000e.
Watch Video Play
In this Do-It-Yourself video we will show you from start to finish how to assemble the Captus 4000e.
Watch Video Play
How to Use the Captus 4000e Software video thumbnail

How to Use the Captus 4000e Software

In this Do-It-Yourself video we will show the use of the Captus 4000e software.
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In this Do-It-Yourself video we will show the use of the Captus 4000e software.
Watch Video Play
How to Offload the Captus 4000e Stand video thumbnail

How to Offload the Captus 4000e Stand

In this Do-It-Yourself video we will show how to remove the metal straps and roll the Captus unit off of the wooden pallet.
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In this Do-It-Yourself video we will show how to remove the metal straps and roll the Captus unit off of the wooden pallet.
Watch Video Play
How to Assemble the Well of the Captus 4000e video thumbnail

How to Assemble the Well of the Captus 4000e

In this Do-It-Yourself video we will show how to assemble the well of the Captus 4000e
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In this Do-It-Yourself video we will show how to assemble the well of the Captus 4000e
Watch Video Play
How to Connect the Computer to the Captus 4000e video thumbnail

How to Connect the Computer to the Captus 4000e

In this Do-It-Yourself video, we will show the process of connecting the USB, power and internet cable to the mounted All-In-One computer.
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In this Do-It-Yourself video, we will show the process of connecting the USB, power and internet cable to the mounted All-In-One computer.
Watch Video Play
How to Setup the Software for the Captus 4000e video thumbnail

How to Setup the Software for the Captus 4000e

In this Do-It-Yourself video we will show how to turn on and setup the Captus 4000e software using the on screen setup procedure.
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In this Do-It-Yourself video we will show how to turn on and setup the Captus 4000e software using the on screen setup procedure.
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How to Calibrate the Probe for the Captus 4000e video thumbnail

How to Calibrate the Probe for the Captus 4000e

In this Do-It-Yourself video we will show how to use the provided calibration rod sources to calibrate the Probe.
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In this Do-It-Yourself video we will show how to use the provided calibration rod sources to calibrate the Probe.
Watch Video Play
How to Setup the Bioassay on the Captus 4000e video thumbnail

How to Setup the Bioassay on the Captus 4000e

In this Do-It-Yourself video we will show how to perform a Bioassay procedure.
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In this Do-It-Yourself video we will show how to perform a Bioassay procedure.
Watch Video Play

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